Policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
7-Day Return Window
Return unused products in original packaging within 7 days of delivery.
DOA Replacement
Dead-on-arrival units replaced within 48 hours — no questions asked.
Full Refund or Exchange
Choose between a full refund to your original payment method or an exchange.
Original Packaging Required
Items must be returned in original, undamaged packaging with all accessories.
What Can Be Returned?
Eligible for Return
- Unused products in original, sealed packaging
- Items received damaged or defective
- Wrong item delivered
- Products with missing components (reported within 48 hours)
- Dead-on-arrival (DOA) units reported within 48 hours
Not Eligible for Return
- Installed or used air conditioning units
- Products with broken seals or missing packaging
- Items damaged due to incorrect installation
- Products returned after 7 days of delivery
- Special-order or custom-configured units
- Items without original accessories or documentation
How to Return a Product
- 1
Contact Our Team
Email or call us within 7 days of delivery to initiate a return. Provide your order number and reason for return.
- 2
Receive Return Authorisation
We'll review your request and issue a Return Merchandise Authorisation (RMA) number within 1 business day.
- 3
Package the Item
Securely repack the item in its original packaging. Include all accessories, manuals, and documentation.
- 4
Ship the Return
Send the item to our returns address using a trackable courier. Return shipping costs are the customer's responsibility unless the item is faulty.
- 5
Refund Processed
Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.
Dead-on-Arrival (DOA) Policy
If your product arrives non-functional or damaged in transit, contact us within 48 hours of delivery. We will arrange a free collection and send a replacement unit at no additional cost. Please retain all original packaging and take photos of the damage before contacting us.
DOA claims made after 48 hours may be subject to standard warranty procedures.
Refund Processing Times
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 5–7 business days |
| EFT / Bank Transfer | 3–5 business days |
| Store Credit | 1–2 business days |
| Exchange / Replacement | 2–4 business days (dispatch) |
Need Help With a Return?
Our customer service team is ready to assist you with any return or refund queries.