For Homeowners, Businesses & Brokers

HVAC Insurance Assessments

Professional written assessments for insurance claims involving air conditioning, refrigeration, and HVAC equipment. Storm damage, theft, fire, and like-for-like replacement reports accepted by all major South African insurers.

Accepted by all major insurersWritten report within 3–5 daysSite visits available nationwideVAT invoices issued
All major SA insurers acceptedVAT-registered · VAT invoicesReport within 3–5 business daysResidential & commercialNationwide site visits

Coverage

What we assess

Process

How the assessment works

1

Submit your request

Complete the form below with your claim details and upload photos of the affected equipment.

2

Review & confirmation

Our assessor reviews your submission and confirms the assessment scope within 1–2 business days.

3

Site visit or remote assessment

Depending on the claim, we conduct a site visit or complete a remote assessment from your photos and documentation.

4

Written report issued

A formal written assessment report is issued within 3–5 business days, ready to submit to your insurer or broker.

Get started

Submit your assessment request

Complete the form below. The more detail you provide, the faster we can process your assessment.

Please select an assessment type above before completing the form.

Your contact details
Insurance & claim details(if applicable)
Site & equipment details
Photos of damage(strongly recommended)

Upload clear photos of the affected equipment. Include wide shots showing location and close-ups of damage. Up to 10 photos, max 15 MB each. JPG, PNG, HEIC accepted.

Supporting documents(optional)

Upload police case documents, previous service records, installation certificates, or any other relevant paperwork. Up to 5 files, max 15 MB each.

By submitting you agree to our terms and privacy policy.

Photo guide

What to photograph

Good photos speed up your assessment significantly. Here's what our assessors need to see:

  • Wide shot showing the full outdoor unit and its location (roof, wall bracket, ground)
  • Close-up of visible damage — dents, cracks, bent fins, burnt components
  • Indoor unit (evaporator) — any water damage, staining, or physical damage
  • Copper piping and insulation — especially if theft or vandalism is involved
  • Serial number / model label on both indoor and outdoor units
  • Surrounding area showing context — hail damage to roof, broken windows, etc.

Need a site visit?

For complex claims or when photographic evidence is insufficient, our assessors can visit your site anywhere in South Africa.

Request site visit

Speak to an assessor

Monday–Friday, 08:00–17:00 SAST